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Free Shipping

Pet Health Market ships orders using both the United Parcel Service (UPS) as well as the United States Postal Service (USPS) in order to provide our customers with fast and convenient shipping. All orders are typically shipped the same day the order is placed, or the following business day.

Shipping Rates contiguous 48 States.

Economy shipping

FREE!!!

UPS Ground

At Cost

UPS Next Day Air

At Cost

UPS Second Day Air

At Cost

UPS Three Day Select

At Cost

International Orders

At Cost

Weight Exceptions

All orders weighing exceeding 5 lbs must be shipped through UPS and the ship to address MUST be able to accept UPS services. If only a P.O. Box address was given at the time of the order, the order will be held and you will be contacted by a customer service representative for an alternate shipping address.

Order Value Exceptions

Orders exceeding $350 will be subject to signature required upon receipt. It is the customers responsibility to make arrangements to be available to sign for delivery if the package values over $350.

Timing Exceptions

All orders are typically shipped the same day the order is placed, or the following business day. Orders placed during the weekends or Holidays will be shipped the next open business day. Expedited orders will be shipped as quickly as possible, however weekend delivery is not guaranteed, unless Saturday delivery (15.50) is requested and paid for by the customer. Orders that require refrigeration will only be shipped Mondays-Wednesdays in order to keep these items from becoming warm while in transit over the weekend due to the temperature sensitivity of the products.

Pet Health Market is not responsible for packages that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.

Vaccines/Refrigerated Items Exceptions

  • Vaccines/Refrigerated items do not qualify for free shipping.
  • Vaccines/Refrigerated items are temperature sensitive and must ship Next Day or Second Day Air.
  • Vaccines/Refrigerated items are shipped only when the scheduled date of arrival falls on a weekday.
  • Vaccines/Refrigerated items cannot be shipped outside the US because they are temperature sensitive.
  • Orders are not shipped Saturday or Sunday

International Orders

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.