|FREE SHIPPING ON ORDERS OVER $79!
Pet Health Market ships orders using both the United Parcel Service (UPS) as well as the United States Postal Service (USPS) in order to provide our customers with fast and convenient shipping. All orders are typically shipped the same day the order is placed, or the following business day.
Shipping Rates for Orders over $79 to the contiguous 48 States.
*Free Shipping is only available for specified items.
Shipping Rates for Orders under $79 to the contiguous 48 States.
*Heavy items are subject to at cost shipping.*
All orders weighing exceeding 5 lbs must be shipped through UPS and will be charged at cost shipping (shipping cost based on Pet Health Market's UPS rates). If only a P.O. Box address was given at the time of the order, the order will be held and you will be contacted by a customer service representative for an alternate shipping address.
Order Value Exceptions
Orders exceeding $350 will be subject to signature required upon receipt of the package and must be shipped through UPS for delivery confirmation. It is the customers responsibility to make arrangements to be available to sign for delivery if the package values over $350.
All orders are typically shipped the same day the order is placed, or the following business day. Orders placed during the weekends or Holidays will be shipped the next open business day. Expedited orders will be shipped as quickly as possible, however weekend delivery is not guaranteed, unless Saturday delivery (12.50) is requested and paid for by the customer. Orders that require refrigeration will only be shipped Mondays-Wednesdays in order to keep these items from becoming warm while in transit over the weekend due to the temperature sensitivity of the products.
Pet Health Market is not responsible for packages that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.
Vaccines/Refrigerated Items Exceptions
If you need faster service or desire a different kind of shipping method please call us at (888) 557-3846 or sent us an email and we will be happy to apply whatever shipping method you would like. Or, you can simply fill in any special instructions when you place your order in the 'special instructions' area provided on the form.